FAQ

Yes - the site is open all year, but some Gite owners only let in high season from the beginning of April to the end of October. Long term winter lets may be possible - please contact us to discuss any such requirements. The Reception to the site is open between 9.00 and 10.00 every morning between May and September.

We are delighted to accommodate children of all ages, including babies and toddlers.  We have cots, highchairs and baby baths available on request. Stair guards are available in several of the gites.

Most of our outdoor facilities on the site are accessible for people with mobility constraints.  Access to the swimming pool is via steps, and extra support is provided by an adjacent hand-rail.  Six of our 12 gites also have bedrooms and bathrooms on the ground floor.  Please refer to individual gites details.  

We’re sorry but we are unable to accommodate pets in the gites or on the site.

We have Wi-Fi and there’s a Wi-Fi hot spot in the centre of the site.  Wi-Fi is also accessible in all of the gites. Access to the service is free.  

The Wi-Fi link is listed as Lesgitesdecarlux.  You do have to register EACH device to connect by completing the form for “Q Spot”.  Once you have registered your device the access password is “welcome”.  You also have to accept the terms and conditions to continue onto the Wi-Fi.

Six of our 12 gites have their own washing machines (Cyclamen, Giroflee, Hortensia, Iris, Jasmine & La Tour).  The site itself has two large (10kg) washing machines located in the linen room at the top of the site.  Guests can use these to do their own washes.  They can do this either by leaving a wash load with Reception for collection later in the day (a small charge (of 8€) is levied) or by arranging a convenient time with Reception for guests themselves to use the washing machine.  

There are commercial washing machines for larger items at the Intermarche in Salignac @ 4€ for 8Kg and a dryer @ 2€ for 16kg (the machines take coins and cards). 

Each Gite has a drying rack and there are also washing lines available. 

You are welcome in the gite from 4pm of the day of arrival. 

We do our utmost to present you with a properly prepared gite.  We want you to feel that your stay with us is like a home from home.  

However, occasionally problems do arise, so if you do find something of concern, please let us know immediately.  There is somebody on site everyday, at the start of the day, throughout the main holiday months of the year, and we do try to resolve problems quickly and to everyone’s satisfaction.

We would though, ask you to remember that the gite you are staying in is someone’s holiday home and to treat it with respect. 

On the day of your departure we ask that you please vacate the Gite no later than 10.00 am.  This provides sufficient time for change-over arrangements to be made.  We would be grateful if you could ensure that, on departure, the gite is clean and tidy, and that rubbish is removed to the waste stations (see below).

We ask that you leave the Gite in a similar condition to how it was presented to you on your arrival.  Rooms should be clean and clear, and any crockery or cutlery washed and put away in relevant cupboards and drawers.  

Beds should be stripped and all used towels and linen should be listed and placed in the laundry bag provided. Rubbish should be removed from the gite and taken to the nearest waste station (see below).

Typically, the gites will have a decent stock of non-perishable items, like cooking oil, vinegars and table condiments.  No perishables are left in the gites (nor should any be left on departure).  Guests are expected to supply things like ketchup or relishes, and to bring their own tea and coffee etc.  

All gites are equipped with a TV and DVD player, but not all have satellite TV, and so some will not be linked to French terrestrial TV stations.  Please refer to the detailed description of each gite for details.

Some do.  This should be clear from the description of each gite.  

Bedding, towels & tea towels are provided for your stay.  Pool towels are provided during the swimming season but are only changed if you are staying more than two weeks.  It is possible to have a mid-week change of towels, but additional charges are applicable.

On leaving, please put any dirty linen in the laundry bag provided and complete the form and place it inside the attached plastic wallet.  Place the dirty linen either outside the laundry door or leave it inside the door of your gite.

Yes, you will get a linen change at the end of your first week, unless you request otherwise.  

If your gite has sofa beds, or you intend use a folding bed for small children and you would like a waterproof sheet, please ask at Reception.

All gites have irons and ironing boards.  

Municipal and local councils in the Dordogne have recently changed the way waste is collected to bring themselves into line with central government guidance.  This has resulted in a significant change to the way rubbish needs to be disposed of at the site, and we would be grateful if you could follow this new system.

General waste, recyclable materials and glass must now be taken off site and disposed of in waste stations (there are two in Carlux (see below)).  Food waste, vegetable peelings, any contaminated packaging and plastic bags must be placed in black bin bags which are provided in your Gite.  Recyclable materials include rinsed plastic bottles, yoghurt tubs food and drinks cans, cardboard packaging, magazines and paper.  This should be placed in a recycling bag which is provided in your Gite.  Clean glass, including bottles and jars, does not need to be “bagged” and can be disposed of directly into the appropriate glass “bank”.

There are two waste stations in Carlux.  The first is on Rue Chapelle St Jean, around 500m from the turning into the site from the main road (the D61).  The second is on the Route du Duc d’Acquitaine on the outskirts of Carlux, located on the road to Prats de Carlux. 

Each gite has its own BBQ, grill and cooking implements.   We would be grateful if you could leave the grill clean at the end of your stay and place it back on the BBQ.  It’s unlikely that your gite will have charcoal or fire lighters, but these can be found in all local supermarkets.  

Fire is a major hazard throughout the Dordogne region during summer.  Please therefore, be very careful when disposing of BBQ ash.  There is a dustbin at the side of reception for cold BBQ ash.  

The nearest cash machine is Credit Agricole in the village of St Julien

The contact numbers are outside reception.

Most local practices including M. Stephane Florenty in Carlux (0553287678) are by appointment. If they are full, you should be given another number to ring. If you stress it’s important, you should get an appointment eventually, the same day. 

Please don’t hesitate to ask us to call for you if you’d prefer. The A&E at Sarlat deals with cases outside surgery hours and in order of medical priority, youngest first.

Nick or Dawn our site staff will be available in  emergencies. On an English phone use +33 67 68 44 450 European phones 06 76 84 44 50 Please only use this for real emergencies for less urgent issues you can text.

The Tourist Information Office will have up to date details. There is a list of local markets openings days at reception.

Please help us to maintain the tranquillity of the site by keeping noise to a minimum between 21.00 and 08.00.  

There is a post office in the centre of the village.  The opening hours are at Reception.

A selection of menus and contact details for the restaurants that we are pleased to recommend can be found in Reception. 

Your custom is greatly appreciated by the local shops and helps to support an important part of village life The nearest  PROXY supermarket is in Carlux and is open in the summer from 8.00 to 20.00 every day except Sunday when its open until 13.00. There is a Halle paysanne on the road out of the village.  Opening hours are generally 08.00 to 12.00/12.30 and 15.00 to 19.00. 

Carrefour, Casino, Leclerc, and Lidl are in Sarlat and Leclerc, Casino, and Lidl are in Souillac. Intermarche is in Salignac.  Opening hours are generally from 09.00 to 19.00/20.00 Monday to Saturday, some of the supermarkets are also open on Sunday morning.  The large supermarkets do not close for lunch.

The butchers van offering a good selection of meat and pates stops at the Place de la Boucherie in Carlux village just along from the bar) on Wednesdays from 10.00 to 12.00. There are butchers in St Julian and Salignac.

The local Carlux shop is open every morning except Monday from 8.00 to 12:30. The same owner has a shop in St Julian (over the river at the bottom of the hill) which opens from 07:00 to 12:30 and 15:15 to 19:00. Daily except Sunday afternoon. During the season the bakery van will call on site between 9.00 and 9.15 they will blast the horn to announce their arrival.

There is a local tourist office in the Old Railway Station on the Road to Souillac.  The main tourist office is in the centre of Sarlat.

There are petrol stations in Sarlat and Souillac, most now have a 24hour credit card facility.  The supermarkets are considerably cheaper than the independent stations.  GPL (LPG) is available at the AVIVA station in Sarlat. The large Supermarkets have EV charging outlets.